We recently built a chatbot using the FreshChat tool for an e-commerce company to enhance customer support and streamline interactions. The bot is designed to assist users by providing multiple support options and efficiently handling customer queries.

One of its key functions is collecting essential customer details, such as name, company, and email, ensuring smooth communication. To improve security and data accuracy, the bot also verifies the customer’s email using a One-Time Password (OTP) system. This ensures that only genuine users proceed with further interactions, enhancing the reliability of customer data. The chatbot helps automate the support process, reducing manual effort and improving the overall customer experience.

Turn your chatbot vision into reality with Get AI ChatBots.